Returns & Exchanges

At Proud Mary Coffee, we want you to love your brew; however, due to the perishable nature of roasted coffee, we cannot accept returns on beans unless there is a quality issue or shipping error. For all non-perishable equipment and merchandise, we offer a 30-day return policy for items in their original, unused packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is a non-perishable product in original packaging or that your coffee shipment arrived damaged or incorrect.

• 2.
  Contact Support

  Email our roasting team with your order number and photos of the product or issue to receive a Return Authorization and shipping instructions.

• 3.
  Pack and Ship

  Carefully package your items to prevent damage during transit and send them back to our warehouse using the provided return label or address.

• 4.
  Processing and Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.